Privacy Policy

Last updated: 07 May 2026

This Privacy Policy explains how Maythorn Group Ltd ("Maythorn", "we", "us", "our") collects, uses, stores and protects your personal information when you visit maythorngroup.co.uk or use our cleaning services. We take your privacy seriously and handle your data lawfully, fairly and transparently in line with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018.

1. Who we are

Maythorn Group Ltd is the data controller for the personal information we collect.

Company name: Maythorn Group Ltd
Company number: 17202373
Registered office: 66 Paul Street, London, EC2A 4NA
Contact email: contact@maythorngroup.co.uk
Phone: +44 7346 811949

We are in the process of registering with the Information Commissioner's Office (ICO).

2. Information we collect

When you contact us, request a quote or use our services, we may collect:

Your name
Your email address
Your phone number
The address of the property to be cleaned
Details of the service you're enquiring about
Any other information you choose to share with us in correspondence
Photographs of the property, if you provide them with your enquiry

When you visit our website, we automatically collect:

Your IP address
Browser and device information
Pages viewed and time spent on the site
Referring website
Information collected via cookies (see our Cookie Policy)

We do not knowingly collect personal information from children under 13.

3. How we collect your information

We collect information directly from you when you:

Submit a "Get a Quote" form
Email or phone us
Sign a service agreement with us
Communicate with us during the course of your contract

We also collect technical information automatically through our website (via Wix, our hosting platform) and through cookies.

4. Why we use your information

We use your personal information to:

Respond to your enquiry and prepare a quote
Visit your property to conduct a site survey, where requested
Enter into and perform a service contract with you
Send invoices and process payments
Provide ongoing customer service
Comply with our legal and tax obligations
Improve our website and services
Send you service updates relevant to your contract (e.g. schedule changes)

We will only send you marketing communications if you have given us specific consent. You can withdraw that consent at any time.

5. Our lawful basis for processing

Under UK GDPR, we process your personal information on the following lawful bases:

Legitimate interests — to respond to your enquiries, manage our business and improve our services
Performance of a contract — to deliver the cleaning services you have engaged us for
Consent — for any marketing communications and for non-essential cookies
Legal obligation — to meet our tax, accounting and other regulatory duties

6. Sharing your information

We do not sell your personal information. We share it only with:

Wix.com Ltd — our website hosting platform, which processes data on our behalf
Google Workspace — our email provider
Our subcontractors — only the minimum information required to deliver your service (e.g. property address, access details)
Our accountant and bookkeepers — for invoicing and tax purposes
HMRC and other regulators — where legally required
Law enforcement or courts — where legally required

All third parties are required to handle your data securely and in accordance with our instructions.

7. International transfers

Some of our service providers, including Wix and Google, are based outside the UK. Where personal information is transferred outside the UK, we rely on:

The UK Government's adequacy decisions, where applicable
Standard Contractual Clauses with the UK International Data Transfer Addendum
Other appropriate safeguards as required by UK GDPR

You can request more information about these safeguards by contacting us.

8. How long we keep your information

We keep your personal information only as long as necessary:

Quote enquiries that don't progress to a contract: 12 months from last contact
Customer records and contract documentation: duration of contract + 6 years (for tax and audit)
Marketing list (where consented): until you unsubscribe, plus 30 days
Website analytics data: as per our Cookie Policy (typically up to 26 months)

After these periods we securely delete or anonymise your information.

9. Your rights under UK GDPR

You have the following rights in relation to your personal information:

Right to be informed — to know how we use your data
Right of access — to request a copy of the data we hold about you
Right to rectification — to correct inaccurate data
Right to erasure — to ask us to delete your data, where applicable
Right to restrict processing — to limit how we use your data
Right to data portability — to receive your data in a structured, machine-readable format
Right to object — to object to processing based on legitimate interests
Right to withdraw consent — at any time, where consent is the lawful basis

To exercise any of these rights, contact us at contact@maythorngroup.co.uk. We will respond within one calendar month.

10. Cookies

Our website uses cookies. For full details, please see our Cookie Policy.

11. Security

We take reasonable technical and organisational measures to protect your personal information from loss, misuse and unauthorised access. However, no system is completely secure, and we cannot guarantee absolute security.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page tells you when we last made changes. Any changes will apply from the date of publication.

13. Complaints

If you are unhappy with how we handle your personal information, please contact us first at contact@maythorngroup.co.uk so we can try to resolve the issue. You also have the right to complain to the Information Commissioner's Office (ICO):

Website: ico.org.uk
Helpline: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

14. Contact us

Maythorn Group Ltd
66 Paul Street, London, EC2A 4NA
contact@maythorngroup.co.uk
+44 7346 811949